At Apex Marts, we strive to provide the best shopping experience. Please read our policy carefully regarding returns, exchanges, and parcel inspections.
We do not offer cash refunds on any purchases. All sales are final.
If you receive a damaged, defective, or incorrect product, you are eligible for a free replacement under the following conditions:
Notification Period: You must notify us within 7 days of receiving your package. Requests made after 7 days will not be entertained.
Return First Process: To process an exchange, you must first send the damaged/defective item back to our return address. Once we receive and inspect the item, we will dispatch the new replacement product to you.
Condition: The item must be unused, in its original packaging, along with all tags and proof of purchase.
To ensure complete peace of mind, we allow Allow to Open Parcel on delivery. You can inspect the package in front of the rider before making the payment.
If you receive a defective or damaged product, please follow these steps within 7 days:
Contact Us: Email us at apexmartsoffical@gmail.com with your order number, a brief description of the issue, and clear photos/videos of the damaged item.
Ship the Item: Send the item back to our address:
Apex Marts
Shah Gee Food Plaza, 3rd Floor, 6th Road,
Satellite Town, Rawalpindi
Receive Replacement: Once we receive and verify the returned item, your new replacement will be dispatched immediately.